Key Responsibilities

- Conduct technical support training sessions for learners.
- Train candidates on hardware and software troubleshooting.
- Explain Windows OS, basic networking, internet, email, and system-related issues.
- Provide training on ticketing systems, incident management, and troubleshooting procedures.
- Develop practical exercises, assignments, and assessments.
- Conduct mock calls and role-play sessions for technical/customer support.
- Train learners in skilled communication and customer-handling skills.
- Monitor learner performance and provide regular feedback.
- Keep training content updated according to current industry requirements.
- Support learners in interview preparation and placement readiness.

Required Skills
- Strong knowledge of Technical Support / IT Helpdesk / Service Desk.
- Basic understanding of Networking, TCP/IP, DNS, DHCP, VPN, LAN/WAN.




- Knowledge of Windows troubleshooting and system administration basics.
- Familiarity with ticketing tools and IT support processes.
- Good verbal and written communication skills.
- Strong presentation and classroom-training skills.
- Ability to explain technical concepts in a simple and practical manner.

Qualification
- Graduate/Bachelor’s degree in Computer Science, IT, Engineering, or a related field.
- Relevant technical support certifications will be an advantage.

Preferred Experience

Candidates with experience as

- Technical Support Executive
- IT Support Engineer
- Service Desk Analyst
- Helpdesk Executive
- Desktop Support Engineer
- Technical Support Trainer

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Technical Support Trainer (Pune)
🏢 Techling Solution
📍 Pune