Profile : Technical Support Engineer

Experience: 1 Years

Location: Hyderabad

Salary: 3LPA

Job Summary A Technical Support Engineer to provide technical support for IT infrastructure, systems, networks, servers, and end-user environments. The candidate will be responsible for troubleshooting technical issues, maintaining IT infrastructure, and ensuring smooth day-to-day operations.

Key Responsibilities

- Provide technical support for Windows servers, desktops, laptops, and IT infrastructure.
- Troubleshoot Windows OS, Active Directory, Group Policy, DNS, and DHCP issues.
- Perform user and computer management, password resets, and basic domain administration.
- Monitor and troubleshoot network connectivity, IP, VLAN, and basic routing issues.
- Support VMware, vSphere, ESXi, and Microsoft Hyper-V environments.
- Perform backup monitoring, troubleshooting, restore, and recovery activities.
- Support storage systems including NAS, SAN, RAID, and iSCSI.
- Troubleshoot server hardware, disks, RAID controllers, RAM, NICs, and other components.
- Manage file and folder permissions, NTFS permissions, and shared folders.
- Use troubleshooting tools such as Event Viewer, Task Manager, Services, Device Manager, Disk Management, Ping, Tracert, NSLookup, Telnet, and Netstat.
- Maintain technical documentation and prepare incident/service reports.
- Coordinate with vendors and technical teams for issue resolution.
- Follow IT security, backup, and operational procedures.

Technical Skills

Windows & Active Directory

- Windows Server 2016/2019/2022
- Active Directory, AD DS, Domain Controller




- Group Policy, GPO, GPMC
- DNS, DHCP, User & Computer Management
- Windows Troubleshooting, Event Viewer, Services, Registry, Windows Updates

Virtualization

- VMware, vSphere, ESXi
- Microsoft Hyper-V
- Virtual Machine Administration and Troubleshooting

Networking

- TCP/IP, IPv4, Subnetting, Default Gateway
- DNS, DHCP, VLAN and Basic Routing
- Ping, Tracert/Traceroute, NSLookup, Telnet, Test-NetConnection, Netstat

Backup

- Backup & Recovery concepts
- Full, Incremental and Differential Backup
- Backup Retention, Restore and Recovery
- Acronis, Veeam, Commvault, Veritas, Windows Server Backup, Azure Backup

Storage & Hardware

- NAS, SAN, RAID, iSCSI, SMB/CIFS
- Server Hardware, CPU, RAM, HDD/SSD, RAID Controller and NIC
- Dell, HPE and Lenovo Servers
- Hardware and Storage Troubleshooting

File Services

- Windows File Server
- NTFS and Share Permissions
- SMB

Required Skills

- Good troubleshooting and problem-solving skills.
- Basic understanding of IT infrastructure and networking.
- Positive communication and customer-handling skills.
- Ability to diagnose and resolve technical issues independently.
- Willingness to learn new technologies and work with different IT environments.

Qualifications & Experience

- Bachelor’s degree/Diploma in Computer Science, Information Technology, Electronics, or a related field.
- 1 years of experience in Technical Support, IT Support, System Administration, or Infrastructure Support.
- Experience in enterprise IT environments will be an added advantage.

📌 Technical Support Specialist (Hyderabad)
🏢 orbiTouch HR (orbiTouch outsourcing
📍 Hyderabad