Key Responsibilities(JD):

- Provide first-level support for business applications and help users with reported issues.

- Investigate application errors, access issues, workflow problems, and unexpected system behaviour.

- Follow a clear and structured approach to troubleshooting and identify possible causes.

- Use error messages, available system information, and basic logs to help understand issues.

- Communicate with users in a clear, patient, and helpful manner.

- Work with technical and application teams when an issue needs further investigation.

- Develop a basic understanding of APIs, integrations, data flows, and system-to-system communication.

- Record support requests, troubleshooting steps, resolutions, and escalations accurately.

- Look for recurring issues and share observations that may help improve the support process.

- Manage day-to-day support requests while keeping users informed of progress.





- Provide support for applications and processes used within the procurement environment.

Essential Skills
- A practical and methodical approach to troubleshooting.

- Good analytical and problem-solving skills.

- Basic understanding of application errors, APIs, and integrations.

- Good communication and customer-handling skills.

- Patience and the ability to ask appropriate questions when investigating an issue.

- Good attention to detail.

- Willingness to learn new systems and understand how they work.

- Ability to recognise when an issue needs to be escalated.

- Experience in application support, service desk, help desk, systems support, or a similar setting.

- Experience with ticketing systems or incident management.

📌 Technical Support (India)
🏢 Trigent Software
📍 India