- As a responsible Technical Specialist, you need to provide a high level of customer service to our clients across a wide variety of incidents and service requests. •
- Provide both service transition functions and ongoing support activities, as well as assist in the development of support processes and procedures where required. •
- Provide support activities including Provisioning, Incident and Change Management across a wide range of technologies. •
- Provide an effective and efficient end-user service as a central point of contact between end users and the Information Services for the reporting and resolution of incidents and service requests. •
- Co-ordination and Interaction with business users via different modes of communication.
Required Skills •
- Strong understanding and experience supporting Windows 7 / Above and other Operating Systems •
- Strong Infrastructure knowledge like disc utilization, server monitoring, server housekeeping, patching, storage, VMware, Hyper and Azure. •
- Strong understanding and experience supporting Windows Server 2008, 2012, 2016 •
- Strong understanding and experience supporting Office 365 Strong understanding and experience supporting Office 2007-2016 •
- Strong understanding of Microsoft Active Directory, Group Policy and User Permissions •
- Basic understanding of network concepts and ability to perform basic network troubleshooting. Installation and configuration of PC peripherals •
- Strong Analytical & problem-solving skills •
- Solid and fluent communication skills in English (verbal and written) •
- Ability to take direction or/and work independently in a fast-paced environment •
- Strong time management and ability to manage shifting priorities •
- Work in a fast-paced environment and be able to multitask Desirable Skills •
Experience with two factor authentication such as Duo or Okta •
- Knowledge of any CRM applications or any Software as a Service (SaaS) application Working Knowledge in any Ticketing Tool •
- Hands-on experience on Microsoft Exchange 2007/2016 Understanding of SCCM •
- Understanding of Android and iPhone configuration •
- Able to prepare end-user and/or technical documentation MCSE / MCSA / CCNA / CCNP Certifications