Company Description AppCurators is a global digital solutions provider headquartered in Noida, India, offering software development, IT consulting, and outsourcing services. The organization brings together software engineers, product managers, and technology enthusiasts to deliver high-impact solutions across industries such as banking, finance, insurance, travel, and tourism. AppCurators focuses on automation, AI, and digital transformation, creating web, mobile, and hybrid applications tailored to client needs.

With a client-first strategy and integrated business, technology, and process solutions, the company emphasizes creativity, innovation, and quality to meet diverse budgets, timelines, and requirements. Guided by the motto “Technology for all,” AppCurators aims to build sustainable software aligned with global business objectives.

Role Description This is a full-time remote role for a Technical Support Representative.

The Technical Support

Representative will handle incoming customer inquiries, provide technical assistance for software products, and resolve issues through effective troubleshooting. Daily tasks include guiding customers through product features, documenting support cases, escalating complex problems to engineering teams when needed, and following up to ensure resolution and customer satisfaction.



The role also involves collaborating with internal stakeholders to improve support processes, contributing to knowledge base content, and identifying recurring issues that can inform product enhancements.

The person in this role is expected to maintain clear communication, manage multiple support requests, and uphold service-level expectations.

Qualifications

- Solid Customer Support and Customer Satisfaction skills, with an ability to communicate clearly and empathetically.
- Technical Support and Troubleshooting capabilities, including diagnosing issues and proposing practical solutions.
- Solid Analytical Skills to interpret logs, system behavior, and user feedback for problem resolution.
- Comfort working with software products, web and mobile applications, and modern IT environments.
- Excellent written and verbal communication skills in English.
- Ability to work independently in a remote setting, manage time effectively, and prioritize multiple requests.
- Experience with ticketing systems, CRM tools, or help desk platforms is beneficial.
- Background in computer science, information technology, or a related field, or equivalent practical experience.
- Previous experience in a technical support or customer-facing IT role is an advantage.

📌 Technical Support Representative (India)
🏢 AppCurators
📍 India