Technical Support Representative (Gurugram)

Technical Support Representative (Gurugram)

24 Sep
|
FIS
|
Gurugram

24 Sep

FIS

Gurugram

Roles and Responsibilities :

- Provide technical support to customers through phone, email, or chat regarding software products and services.

- Troubleshoot issues with identity access management systems, including password resets and account lockouts.

- Manage customer tickets using ticketing tools to track progress and resolve issues efficiently.

- Collaborate with internal teams to resolve complex technical issues related to IAM (Identity Access Management) solutions.

Job Requirements :

- 0-4 years of experience in a similar role providing technical support for software products or services.

- Robust understanding of Identity Access Management concepts, including password management and troubleshooting techniques.

- Proficiency in using ticketing tools such as [insert specific tool names].

- Excellent customer service skills with ability to communicate effectively over multiple channels.

📌 Technical Support Representative (Gurugram)
🏢 FIS
📍 Gurugram

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