ASK Expert Position ASK Expert Reports To ASK Lead Place of Posting FES-Mahindra Division , Nagpur Responsibilities & Key Deliverables 1. Responding to Queries via Call:Address customer calls, understand tractor-related complaints, and provide effective resolutions by applying your technical expertise. 2.

Handling Technical Assistance

Requests (TAR) on ASK Portal: Manage and respond to TARs (Technical Assistance Requests) submitted through the ASK portal, ensuring timely and accurate solutions are delivered.

Experience Min 3 Year Experience in Field/Training.

Languages: Should know - Tamil, Telugu (must) and Kannada (preferred) Industry Preferred Farm division, Tractor Industry Qualification 3 Year Diploma or Degree ( B-Tech/BE ) in Mechanical / Aggriculture.

Competencies Problem Solving: Strong aptitude for identifying issues and implementing effective solutions.

Technical Proficiency:



Expertise in handling Laptop with having skills ( MS- OFFICE, IT systems, and other digital platforms ) Communication Skills: Excellent verbal and written communication for stakeholder engagement and team collaboration.. Customer-Oriented Approach: Focused on delivering quality solutions and maintaining customer satisfaction.

General Skills Time Management: Efficiently prioritize tasks to meet deadlines.

Team Collaboration: Work effectively in cross-functional teams to achieve shared objectives.

Interpersonal Skills: Build robust relationships with colleagues, Dealer person.

Adaptability: Quickly adjust to new technologies, processes, and work environments. Self-Motivation: Stay driven and focused to consistently achieve high performance.

Experience Level Senior Level

📌 Technical Support Expert - Tractor Industry (Nagpur)
🏢 Mahindra and Mahindra
📍 Nagpur