We are looking for a Technical Support Executive to handle technical queries for an international customer base. The ideal candidate should have robust English communication skills along with hands-on knowledge of web technologies and basic server/API troubleshooting.
Key Responsibilities
- Handle technical support queries through voice and other communication channels.
- Troubleshoot and resolve technical issues within defined timelines.
- Provide support related to websites, APIs, servers and web-based applications.
- Identify and escalate complex technical issues to the relevant technical team.
- Maintain accurate records of customer interactions and technical issues.
- Ensure a high level of customer satisfaction through effective communication and problem-solving.
Required Skills
- Minimum 1 year of experience in Technical Support / Technical Customer Support.
- Good English communication skills – both verbal and written.
- Working knowledge of:
- HTML & CSS
- Web Development concepts
- APIs
- Servers & basic server troubleshooting
- Strong analytical and troubleshooting abilities.
- Comfortable working in an international process and rotational shifts.
- Customer-focused approach with good problem-solving skills.
Benefits
- 5-day working week
- Rotational weekend offs
- One-way cab facility + one way travel allowance
- Performance-based incentives
- Opportunity to work with an international process
Call / Whatsapp
HR Shubham :- (phone hidden)
Pay: Up to ₹40,000.00 per month
Benefits
- Commuter assistance
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Application Question(s):
- Are You A Immediate Joiner?
Work Location: In person
📌 Technical Support Executive – International Process (Pune)
🏢 Shop Away
📍 Pune
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