BugsBurner Technologies is hiring a Technical Support Executive for one of our US-based clients. The selected candidate will work as part of the client’s support team, while BugsBurner Technologies will manage the hiring and engagement.
Responsibilities
- Provide customer support through email and chat
- Work closely with the client’s support and technical teams
- Troubleshoot basic software, system, and networking issues
- Document customer queries and follow up until resolution
- Escalate complex issues to the appropriate team
- Maintain clear, professional, and timely communication
Requirements:
- Previous experience in email, chat, or technical customer support
- Basic networking knowledge, including IP addresses, routers, ports, and connectivity troubleshooting
- Good written and spoken English
- Robust communication and problem-solving skills
- Ability to work independently and collaborate with a remote team
- Willingness to follow the client’s procedures and support standards
- Availability to work from 5:00 PM to 1:00 AM New Jersey time (US Eastern Time)
- The corresponding India working hours will change when US daylight saving time begins or ends, so candidates must be comfortable adjusting their schedule accordingly
Candidates should mention their relevant experience, networking knowledge, current location, notice period, and shift availability when applying. Pay: ₹15,000.00 - ₹20,000.00 per month