Company Description RMV Workforce LLP is a forward-thinking business consulting firm in India, supporting organizations across IT, Non-IT, and BPO sectors. The company focuses on helping clients drive innovation, solve complex challenges, and transform their industries.

Team members work in a collaborative, inclusive environment that values diversity and cross-functional teamwork. RMV Workforce LLP offers opportunities for early-career professionals to unlock their potential and grow in a fast-paced, impact-driven setting.

Role Description The Customer Support Executive (Freshers) role is a full-time, on-site position based in Gurugram. In this role, you will respond to customer inquiries via phone, email, and online channels, ensuring timely and accurate resolution of issues.

You will provide information about products and services, document interactions in support systems, and escalate complex cases to the appropriate teams when needed. Daily responsibilities include maintaining high service standards, following established support procedures, and contributing to overall customer satisfaction.



You will work closely with colleagues and supervisors to continuously improve service quality and support processes.

Qualifications

- Candidates should possess skills in Customer Support and Customer Service for handling inquiries and resolving issues effectively.
- Candidates should possess skills in Customer Satisfaction and Online Support to manage digital interactions and maintain positive customer experiences.
- Candidates should possess skills in Technical Support to assist with basic troubleshooting and guide customers through technical steps.
- Strong communication skills in English and local languages, with transparent speaking and writing abilities.
- Ability to learn quickly, follow processes, and work in a structured, target-driven environment.
- Basic computer proficiency, including use of email, chat tools, and CRM or ticketing systems.
- Professional, empathetic attitude and strong problem-solving skills when dealing with customer concerns.
- Minimum educational qualification: graduate or equivalent; prior experience is not required but any internship or support exposure is an advantage.

📌 Technical Support Executive (Gurugram)
🏢 RMV Workforce
📍 Gurugram