The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate.

Responsibilities

- Reproduce customer setting and run tests

- Manage and address electronic tickets efficiently

- Liaise between sales team, customer success team, and customers to properly address customer problems

- Troubleshoot and configure software and hardware

- Provide first-level technical support for desktops, laptops, and peripherals.

- Install, configure, and troubleshoot Windows operating systems.

- Diagnose and resolve hardware and software issues.

- Configure and support printers, scanners, webcams, and other peripherals.





- Install and configure standard business applications (MS Office, Outlook, Teams, VPN, browsers, etc.).

- Join systems to the domain and troubleshoot login issues.

- Handle password resets and user access requests.

- Provide remote and onsite support to end users.

- Perform basic LAN and Wi-Fi troubleshooting.

- Escalate unresolved issues to the L2 team.

- Maintain asset inventory and update service tickets.

- Should know about Polycom VC

Qualifications

- 2+ years' of technical support experience

- Customer service oriented

- Strong written and verbal and troubleshooting skills

Share your CV: [email protected]

📌 Technical Support Engineer (Dehradun)
🏢 RENOVISION AUTOMATION SERVICES PVT.LTD
📍 Dehradun