Job Title: Support Engineer (0-3 Years Experience)Location: Remote Employment Type: Full-time Are you passionate about technology and enjoy solving complex problems? We’re looking for a Technical Support Engineer to join our team and help us provide top-notch support for our solutions. If you’re a proactive individual with excellent communication skills and a knack for troubleshooting, we’d love to hear from you!Key Responsibilities:

- Respond to and resolve customer queries in a timely and effective manner through various communication channels (sms, whatsapp, rcs and phone).
- Monitor and maintain the health of applications, systems, and infrastructure, ensuring high availability and performance.
- Identify, troubleshoot, and resolve issues in collaboration with the development and operations teams.
- Document technical solutions, common issues, and FAQs for internal and customer reference.
- Participate in root cause analysis to ensure timely resolution of recurring problems.
- Assist in onboarding new customers by setting up configurations and providing guidance. Requirements:
- 0-3 years of experience in a technical support or similar role.
- Bachelor’s degree in Computer Science, Information Technology,



or a related field (or equivalent practical experience).
- Basic knowledge of programming/scripting (e.g., Python, Bash, or similar).
- Familiarity with REST APIs, databases (SQL/No SQL), and Linux/Windows systems.
- Solid analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to work independently and manage priorities effectively in a fast-paced environment.

Preferred

Qualifications

- Experience with cloud platforms (e.g., AWS, Azure, GCP) or container orchestration tools (e.g., Kubernetes). Azure experience preferred.
- Knowledge of networking concepts and protocols.
- Experience working with monitoring and logging tools.

What We

Offer

- An opportunity to work with a dynamic and collaborative team.
- Exposure to cutting-edge technologies and exciting projects.
- Continuous learning and growth opportunities.
- Competitive salary and benefits. If you’re ready to kickstart your career in a supportive and innovative environment, apply now and be part of our journey!How to Apply: Submit your resume and a brief cover letter highlighting your interest and relevant skills to

📌 Technical Support Engineer (New Delhi)
🏢 ContactWise
📍 New Delhi