Chance with Encora | Technical Support Engineer II | Noida | 6+ Years
Dear Candidate,
We are currently hiring for a Technical Support Engineer II role with Encora, Noida.
Position Details
- Role: Technical Support Engineer II TAC
- Experience: 6+ Years
- Location: Noida
- Work Mode: 5 Days WFO
- Shift Timing: 2:00 PM – 11:00 PM
Key Skills macOS & Windows | Google Workspace | JumpCloud/MDM | Slack | Jira | Zoom | Google Meet | Endpoint Support | Identity & Access Management
Role Highlights
- Provide Level 2 technical support for macOS and Windows endpoints, including provisioning and troubleshooting.
- Administer Google Workspace, including user provisioning, groups, and device policies.
- Manage endpoint and identity platforms such as JumpCloud or similar MDM/directory solutions.
- Support Slack administration, including user onboarding/offboarding and app integrations.
- Handle incidents, service requests, and escalations through Jira or similar ticketing platforms.
- Provide timely technical support to users in hybrid and remote work environments.
- Administer and troubleshoot Zoom, Google Meet, and video conferencing solutions.
- Support conference room AV hardware and coordinate with vendors when required.
- Maintain troubleshooting guides, support documentation, and IT playbooks.
- Ensure SLA compliance while delivering effective and timely resolution of technical issues.
Ideal Candidate
- 6+ years of relevant technical support experience.
- Strong hands-on experience with macOS and Windows endpoint support.
- Experience administering Google Workspace is mandatory.
- Exposure to JumpCloud or similar MDM/directory platforms is preferred.
- Good understanding of IT ticketing, incident management, and SLA processes.
Interested candidates are invited to apply for this opportunity with Encora. Regards,