To manage technology support activities through evaluation of system issues, monitoring of application performance and recommendation of solutions that support operational continuity.

Responsibilities

- Provide technical and functional support for the Core Banking System (CBS) and related applications.

- Monitor application performance and system health to ensure uninterrupted business operations.
- Analyze, troubleshoot, and resolve application incidents, user issues, and service requests within defined SLAs.
- Coordinate with business, technology, and vendor teams for issue investigation, escalation, and resolution.
- Support application changes, enhancements, deployments, and post-implementation activities.
- Maintain incident records, knowledge articles, and support documentation for effective service management.
- Identify recurring issues and recommend corrective actions to improve application stability and performance.
- Ensure adherence to operational procedures, security requirements, and service delivery standards.

Qualifications

Experience Range : 3 to 8 Years

Qualifications

Graduate (IT Specialisation)

📌 Technical Support - CBS| Mumbai
🏢 CSB Bank
📍 Mumbai