Role & responsibilities

- Provide day-to-day technical and operational support to internal teams.

- Identify, troubleshoot, and resolve basic system, application, and access-related issues.

- Coordinate with IT and other relevant teams for technical issues requiring further assistance.

- Monitor operational activities and ensure tasks are completed within defined timelines.

- Maintain accurate records, reports, and documentation related to technical and operational activities.

- Support user onboarding, system access, and basic application-related requirements.

- Assist in monitoring system/application issues and follow up until resolution.

- Coordinate with different departments to ensure smooth workflow and timely issue resolution.

- Prepare and share periodic operational reports and updates with relevant stakeholders.

- Support process implementation, system updates, and other operational initiatives.

- Identify recurring issues and escalate them to the appropriate team for corrective action.

- Ensure adherence to internal processes, policies, and documentation requirements.

📌 Technical & Operations Support Executive (Coimbatore)
🏢 Wave Online Infoway
📍 Coimbatore