Job Summary

Job Title: Salesforce Support Engineer

Location: Bangalore, India

Experience Required: 5–8 Years

Certifications: Salesforce Certified Administrator (required); Advanced Administrator or similar

Summary

We’re seeking a skilled and proactive Salesforce Support Engineer with 5–8 years of experience to join our financial services technology team. This role is ideal for someone who thrives in a fast-paced support workplace, understands the nuances of the insurance domain, and can ensure the smooth operation of Salesforce platforms across business units. You’ll be the go-to expert for troubleshooting, user support, and platform optimization.

Key Responsibilities

- Provide day-to-day support for Salesforce users across sales, service, and operations teams.
- Must have knowledge of Salesforce Data Cloud.
- Troubleshoot and resolve issues related to workflows, data integrity, user access, and integrations.
- Collaborate with business analysts and developers to translate support tickets into long-term solutions.
- Maintain and enhance Salesforce configurations, including custom objects, fields, page layouts, and validation rules.




- Support insurance-specific processes such as policy management, claims tracking, and customer onboarding.
- Monitor system performance and proactively identify areas for improvement.
- Assist in user training, documentation, and onboarding for new features or releases.
- Ensure compliance with data privacy, security, and regulatory standards relevant to financial services.

Skill Requirements

- 5–8 years of hands-on experience in Salesforce support or administration.
- Salesforce Certified Administrator (mandatory); additional certifications are a plus.
- Strong understanding of Salesforce Data Cloud Sales Cloud and Service Cloud.
- Experience working in the financial services industry, preferably insurance.
- Familiarity with insurance workflows such as underwriting, claims, and policy servicing.
- Proficiency in troubleshooting Apex errors, Flow issues, and integration failures.
- Excellent communication and stakeholder management skills.
- Experience with support tools like Jira, ServiceNow, or similar ticketing systems.

Other Requirements

📌 Technical Lead (Bengaluru)
🏢 HCL Tech
📍 Bengaluru