Role & responsibilities The IT Support- Helpdesk Operations provides fast and useful technical support to employees in Kochi, serving as the first point of contact for computer, software, and network issues for our banking client on a full-time basis.
Key Responsibilities
- Responds to daily support requests from banking professionals via email.
- Troubleshoots and resolves hardware, software, and basic network problems while adhering to strict banking security protocols.
- Logs, tracks, and updates all technical issues using an internal ticketing system.
- Escalates complex technical problems to senior IT teams when necessary.
Preferred candidate profile We Look For Hands-on experience supporting Windows and basic troubleshooting knowledge in Computer hardware.
Solid communication skills coupled with a patient, customer-focused attitude suited for a corporate banking environment.
Degree or Diploma is mandatory
Familiarity with banking domain compliance or secure workplace practices is a plus
Proficiency in Microsoft Excel and Microsoft Word is mandatory to support the documentation and reports generation.