Description Technical Consultant, Technical Success Services What you'll do · Support Project Managers deliver complex tech change projects to largest Enterprise customers as well as working independently. · Develop and demonstrate deep domain expertise related to various enterprise environments, use cases products and various offerings. · Become The TSS Team's Main Subject Matter Expert on Automated User Management. · Presenting user management solutions/options, pros and cons, limitations · Providing guidance on best practices for LDAP, LDAPS, MSAD, Azure AD, Azure SCIM and The User Management API "UMAPI. · Driving/Documenting online discovery sessions with customers to capture their requirements, environment/infrastructure before identifying the appropriate solution and guiding the · Troubleshooting user management issues with The User Management Tool* and the MS Azure Connector to identify and fix issues. · *Expected knowledge of Python language required. Operation and Approach · Trusted Advisor · Partner closely with customers and deliver the highest possible level of guidance and support "A white glove experience". · Includes the ability to identify and provide various viable options to customers being mindful of the risks, potential issues and future proofing solutions. · Approach · Our engagements are not binary or "fast-food" fashion! · We empathise with the different types of customers we work with, · We learn and appreciate their challenges, · We do not overload them with reams of text and links, although we do provide the right level of information, at the right time. · Although, we expect you to have the tenacity to politely challenge customer requirements, requests, and expectations as/when needed. · Addit

Skills





You'll also lead and participate in production deployment activities of features and troubleshoot and resolve issues escalated from the production setting

· As well as the core topics above, you'll gain a "High-level" knowledge of:

- Automated User Management

· Licensing types and methods (focus: automated user provisioning)

· Deployment and packaging (focus: automated user provisioning)

· Enterprise Storage Management "ESM" · Zero Touch · Admin Console Migration and Merging

· Work Management Solutions What you need to succeed

· B.S. or above degree in Computer Science or related technical field

· Work ethics: As a company and team we expect you to be an expert in your field, within our team – operating alone and as a project team. Projects, tasks, customer scenarios can change each day, so we expect you to be dynamic and self-managed. · As a team, we "lean-in" to support our teammates where and when possible. · The ability to work alone and as a team. ·

At least 5 years' experience in an international Enterprise-level customer facing role, ideally in Enterprise Support or as a Technical Consultant.

· Proven troubleshooting and problem-solving skills.

· Excellent level English, experience of working with Enterprise customers. Be comfortable with delivering presentations to larger audiences

· Enterprise infrastructure solution architecture experience

· Good knowledge of OAuth 2.0, OpenID Connect and SAML security standards with global identity providers including AADS, ADFS, GoogleID, OKTA , PING

· Azure platform experience with related certifications · At least basic knowledge of Python.

· Remote software distribution technologies like SCCM/ARD etc. desirable · Windows Application packaging and deployment experience desirable

· Windows Virtualisation technologies experience including Citrix, Windows Remote Desktop, App-V, Hyper-V VMware Horizon, Windows Virtual Desktop desirable

📌 Technical Consultant (Noida)
🏢 Trigent Software
📍 Noida