Job Summary

Technical Analyst - SaaS Applications to join our team. This role focuses on administering, supporting, enhancing, and continuously improving enterprise SaaS applications. The successful candidate will ensure that business applications remain secure, reliable, and aligned with organisational objectives while supporting digital transformation initiatives and the adoption of current technologies.

Responsibilities

- Support the implementation, administration, and ongoing management of enterprise SaaS applications, ensuring seamless integration with existing business systems.
- Contribute to product roadmaps, platform enhancements, and continuous improvement initiatives while maintaining high levels of system performance and user satisfaction.
- Manage users, roles, permissions, workflows, business rules, and platform configurations, ensuring secure and efficient operation of business applications.
- Administer access controls in line with company policies and compliance requirements.
- Perform data uploads, extracts, validation, reconciliation, and support integrations between SaaS applications and enterprise platforms.
- Ensure data accuracy, consistency, and seamless information flow across systems.
- Provide L2/L3 production support, troubleshooting application, workflow, data, integration, and access-related issues while ensuring incidents and service requests are resolved within agreed service levels.
- Support SIT, UAT, regression testing, releases, patches, upgrades, and deployments across Development, Test, and Production environments.
- Assist in delivering enhancements and business requirements while maintaining application stability and quality.
- Perform root cause analysis for recurring issues and maintain technical and functional documentation, knowledge articles, support procedures, and operational runbooks.
- Monitor platform health, identify optimisation opportunities, and recommend improvements to enhance efficiency, user experience, security, and operational effectiveness.




- Collaborate with business and technology stakeholders to support strategy development, identify process improvement opportunities, and help deliver initiatives that drive operational excellence and digital transformation.
- Act as a key point of contact for application-related initiatives, communicating progress, risks, and solutions to stakeholders.
- Support user training, adoption activities, and knowledge-sharing sessions.
- Troubleshoot and resolve technical issues across SaaS platforms and interfaces, maintain application documentation, and support integrations and automation initiatives to improve interoperability between systems.
- Support business processes enabled through SaaS applications, ensuring systems remain aligned with operational requirements, regulatory obligations, and organisational objectives.
- Participate in the evaluation, implementation, and adoption of new SaaS solutions and digital capabilities.
- Work with cross-functional teams to ensure successful deployment, change management, and continuous improvement.
- Analyze platform utilisation, user adoption, and consumption trends to identify optimisation opportunities.
- Develop reports, dashboards, and recommendations that support informed business decisions and maximise value from SaaS investments.

Qualifications

- Bachelor's/Master's degree in Information Systems, Computer Science, Business Technology, Data Science, Finance, or a related discipline.
- Minimum of 3 years experience administering, supporting, or implementing enterprise SaaS applications.
- Experience managing cloud-based applications throughout their lifecycle, including implementation, support, upgrades, and optimisation.




- Hands-on experience administering and supporting one or more enterprise SaaS platforms, including: SAP Fieldglass, Ivalua, and other enterprise SaaS applications.
- Experience with user and access management, role-based security, workflow administration, and application configuration.
- Experience with system integrations, APIs, data imports/exports, and middleware platforms.
- Working knowledge of SQL for data analysis, reporting, validation, and troubleshooting.
- Familiarity with cloud-based integration technologies and enterprise application architecture.
- Experience supporting application releases, upgrades, testing cycles, and production environments.
- Knowledge of IT service management practices, incident management, problem management, and change management processes.
- Knowledge of Agile delivery methodologies and experience using Azure DevOps or similar tools for project and backlog management.
- Experience working within IT governance, security, audit, and compliance frameworks.

Desirable

- Professional certifications relevant to SaaS platforms, cloud technologies, IT service management, or project delivery.
- Experience working within global, cross-functional environments.
- Exposure to automation, AI-enabled solutions, and data analytics platforms.

Skills and Competencies

- Strong communication and stakeholder management skills.
- Ability to lead discussions with both technical and non-technical audiences.
- Strong analytical and problem-solving capabilities.
- Self-motivated with the ability to manage multiple priorities and drive issues to resolution.
- Excellent documentation, presentation, and knowledge-sharing skills.
- Experience supporting digital transformation initiatives and driving continuous improvement.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Technical Analyst (SAP FieldGlass, Ivalua) (New Delhi)
🏢 SITA
📍 New Delhi