Shift Timings: Rotational and Night shifts (Should be flexible in shift timings)
Interview Process : 2 rounds of interviews , 1st Communication round and 2nd HM round.
Mode of Interview : Virtual
About the Role:
We are looking for a skilled Technical Support Engineer to assist our clients with all aspects of technical support of our products and services. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a passion for helping customers succeed.
Responsibilities:
- Troubleshooting Hardware / Networking/OS related queries of our global customers Over Phone which involves working in different time zones .
- Diagnose and resolve software and hardware issues.
- Take calls from Global customers and initiate the right response to them, positively and professionally
- Willing to work rotational shift(including night shifts) Excellent written & spoken communication skills
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Robust understanding of computer systems, networks, and software applications.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong problem-solving skills and attention to detail.
- Knowledge of Networking is a plus.
📌 Tech support (Bengaluru)
🏢 ScaleneWorks
📍 Bengaluru
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