- Handle inbound and outbound customer queries via chat
- Respond promptly and professionally to customer concerns
- Maintain a friendly, empathetic, and solution-oriented tone
Billing & Account Support
- Resolve issues related to:
- Billing discrepancies and invoice clarifications
- Payment failures and refunds
- Subscription plans, upgrades, and cancellations
- Educate customers about billing policies and charges
Issue Resolution
- Identify customer problems and provide quick and accurate solutions
- Escalate complex cases to higher support levels when required
- Ensure First Contact Resolution (FCR) wherever possible
📌 Tech. Support Executive-Chat (Gurugram)
🏢 TP
📍 Gurugram
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