- Managing the team of QC, Maker and Checker & give his support to daily activity.
- Co-ordination with Branches regarding on-hold and rejected cases.
- Preparation of MIS reports on Daily, Monthly, Yearly frequency.
- Ensure team is adhering to standards of client enrolment, TAT in processing of the documents and maintain good reputation and relationship with all stakeholders.
- Handle different Projects with proper planning, implementation, reporting and evaluation on adhoc basis.
- Preparation of documents for monthly Internal Audit.
- Work in co-ordination with all stakeholders on Survey and Process training.
- Monitoring team quality & productivity on daily basis and also provide the training to staff whenever it is required.
- Travelling to field for Branch training & customer survey.
- Good Communication skills, Positive Computer Knowledge, Pro-active, Attention to detail, Multi-tasking capability and Team management experience, Knowledge of GK/RPC Operations is preferred
Preferred candidate profile
- Minimum 5 years of experience required.
- Should have team handling skills.
- Graduate/post-graduate with good communication skills
- Should know regional language (Telugu) & English language. (Read, write & speak)
📌 Team Leader- Regional Processing Centre (Hyderabad)
🏢 CreditAccess Grameen
📍 Hyderabad
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