We are looking for a Team Leader to manage a motor insurance renewal team and drive renewal, retention, productivity and conversion performance.

What you’ll handle

- Lead and manage the motor insurance renewal team
- Own team renewal and retention targets
- Monitor call volumes, dialing efficiency and CRM pipeline
- Track lead-to-conversion performance
- Handle customer escalations and complex renewal cases
- Coach team members on objection handling and customer negotiation
- Conduct daily check-ins and mock-call training
- Track team performance, attrition and lapse metrics
- Prepare MIS and performance reports
- Ensure adherence to applicable insurance and compliance requirements

What we’re looking for

- 3–6 years of experience in Motor Insurance Renewal / Sales / Retention
- 1–2+ years of experience managing teams
- Strong understanding of motor insurance renewals
- Knowledge of NCB,



motor insurance tariffs and add-on products
- Experience handling customer escalations and objections
- Strong communication and negotiation skills
- Positive working knowledge of Excel and performance reporting
- Understanding of IRDAI guidelines and compliance requirements The client framework specifies 3–6 years in motor insurance renewal/sales/retention, including 1–2 years of team leadership, along with IRDAI, tariff and Excel knowledge.

Key performance areas

- Team renewal and retention
- Lapse containment
- Team productivity
- Calling efficiency
- Customer escalation resolution
- Sales and objection-handling capability The framework identifies team retention, lapse containment and target activation consistency as key performance measures.

📌 Team Leader - Motor Insurance (Bangalore Metropolitan Area)
🏢 TalixoHR
📍 Bangalore Metropolitan Area