- Manage and supervise a team of customer support representatives to achieve sales targets and provide exceptional customer service.
- Develop and implement strategies to improve team performance, productivity, and quality.
- Analyze customer feedback and implement changes to enhance the overall customer experience.
- Collaborate with other departments to ensure seamless operations and drive business growth.
- Train and coach recent hires to ensure they meet performance expectations.
- Monitor and report on key performance indicators to senior management.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Team Leader - Call Centre (Bengaluru)
🏢 Tata Capital
📍 Bengaluru
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