- Manage and supervise telecaller teams to achieve high levels of productivity and customer satisfaction.
- Implement and maintain call quality assurance processes to ensure consistency and excellence.
- Monitor and analyze floor metrics to identify areas for improvement and optimize performance.
- Develop and implement strategies to enhance team performance and meet business objectives.
- Collaborate with other departments to ensure seamless operations and alignment with company goals.
- Provide coaching and training to team members to improve their skills and knowledge.
Disclaimer: This job posting and location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Team Leader - BPO Operations (Kanpur)
🏢 Astrotel Group
📍 Kanpur
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