Amazon - where builders can build! We're looking for a smart, customer-obsessed innovator and owner to join our Operations Team.

Purview of a Team Lead Team Lead, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/business continuity.

The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements and drive them through completion.

Key Job Responsibilities Responsibilities include, but are not limited to:

- Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.
- Developing and/or referring to performance metrics to drive team performance and business results.
- Identifying the business impact of trends and making data-backed decisions.
- Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers).
- Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
- Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems)



and to perform ad hoc reporting and analysis, as needed, is a plus.

A Day in the Life Team Lead, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/business continuity. The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements and drive them through completion.

Basic Qualifications

- 1+ years of customer-facing workplace, warehousing, logistics or manufacturing experience.
- Speak, write, and read fluently in English.
- Experience with Microsoft Office products and applications.
- Experience with Excel.

Preferred Qualifications

- Bachelor's degree.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit Amazon Accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Locations

- IND, TN, Chennai

📌 Team Lead, Sort Center (India)
🏢 Amazon
📍 India