- Team Leader (TL) - Telesales Department: Telesales Location: Noida Employment Type: Full time Reports To: Tele sales Manager Job Overview: We are seeking an experienced and dynamic Team Leader for our Telesales vertical. The ideal candidate will be responsible for managing a team of telecallers, driving insurance sales (Motor, Health, Life), and ensuring overall team targets are met. You will play a crucial role in mentoring the team, monitoring call quality, and implementing strategies to maximize conversion rates.

Key Responsibilities: Team Management: Lead, train, and motivate a team of 15-20 telecallers to achieve daily, weekly, and monthly sales targets.

Performance Monitoring: Track individual and team KPIs (Call Volume, Talk Time, Conversion Rate, Premium generated). Call Quality & Coaching: Conduct regular call audits, provide constructive feedback, and identify training needs to improve communication and pitch effectiveness.

Sales Strategy: Assist the management in formulating telesales strategies, script optimizations,



and objection-handling techniques.

Escalation Handling: Resolve customer escalations effectively to ensure high customer satisfaction and policy issuance.

Reporting: Prepare and present accurate performance reports (MIS) to senior management.

Compliance: Ensure the team adheres to all IRDAI guidelines, internal policies, and quality standards during customer interactions.

Requirements: Minimum 3-5 years of experience in Telesales/Outbound sales, with at least 1-2 years in a Team Leader role. Prior experience in the Insurance sector (Motor, Health, or Life) is highly preferred. Strong leadership and people management skills with a proven track record of meeting targets. Proficiency in CRM software and MS Office (especially Excel for MIS reporting). High energy, target-oriented, and able to work in a high-pressure environment.

📌 Team Lead (Noida)
🏢 RenewBuy
📍 Noida