Key Responsibilities

Team Management

- Manage and supervise a team of QA Analysts and production staff.
- Monitor daily productivity, quality, and SLA adherence.
- Conduct regular performance reviews and provide coaching.

Quality & Operations Oversight

- Ensure high-quality standards in payment posting and QA processes.
- Review audit results and ensure corrective actions are implemented.
- Manage workload distribution and resource planning.

Exception & Escalation Management

- Handle escalations and critical issues from team members.
- Ensure timely resolution of exception queues.
- Coordinate with SMEs and managers for complex cases.

Reporting & Stakeholder Communication

- Prepare and share performance reports (quality, productivity, errors).
- Participate in client calls and internal reviews.
- Ensure adherence to client requirements and SLAs.

Process Improvement

- Identify improvement opportunities in workflows.
- Drive team-level initiatives to improve efficiency and accuracy.

Required Qualifications

- 3+ years of experience in US Healthcare RCM.
- Prior experience in team handling or supervisory role.
- Solid understanding of Payment Posting and QA processes.

📌 Team Lead - Payment Posting and QA (Puducherry)
🏢 AP Management Consultants
📍 Puducherry