Manager – Teacher Operations

About Us

Connect2Learn is a fast-growing global EdTech platform dedicated to delivering high-quality, personalized learning experiences across academic and non-academic disciplines. Through live 1:1 sessions, customized lesson plans, and student-focused learning approaches, we connect students with passionate and qualified educators from around the world.

Role Overview

As a Manager – Teacher Operations, you will be responsible for leading and managing the end-to-end operations of our educator network. You will oversee teacher onboarding, scheduling, session coordination, attendance, performance management, quality monitoring, and day-to-day operational processes.

The role requires strong leadership, communication, coordination, and problem-solving skills, along with the ability to manage teams, drive operational efficiency, and ensure a high-quality experience for both educators and students.

Key Responsibilities

- Lead and manage the overall Teacher Operations function and ensure smooth day-to-day operations.
- Manage and support the Teacher Operations team, including task allocation, performance monitoring, and regular follow-ups.
- Oversee end-to-end teacher onboarding, documentation, training, and operational readiness.
- Manage teacher scheduling, class allocation, availability, replacements, and session coordination.
- Ensure adequate teacher availability and timely allocation of educators based on student and business requirements.
- Monitor teacher attendance, punctuality, session adherence, cancellations, and absenteeism.
- Track and improve teacher performance through defined operational and quality metrics.
- Monitor session quality, completion rates, teacher adherence, and service standards.
- Handle escalations related to teacher availability, scheduling, performance, conduct, and operational concerns.




- Develop and maintain effective processes for teacher communication, coordination, and issue resolution.
- Coordinate closely with Academic, Customer Success, Sales, HR, and other internal teams to ensure smooth operations.
- Ensure timely follow-up on pending teacher tasks, documentation, feedback, and process requirements.
- Identify operational gaps and implement process improvements to improve efficiency and educator experience.
- Maintain accurate teacher databases, attendance records, performance reports, and operational documentation.
- Prepare and present regular MIS, performance reports, dashboards, and operational updates to management.
- Track key Teacher Operations KPIs and take corrective actions wherever required.
- Ensure compliance with company policies, SOPs, quality standards, and operational guidelines.
- Build strong relationships with educators and ensure effective communication and engagement.
- Support management in developing and implementing new teacher operations processes and initiatives.
- Take ownership of operational escalations and ensure timely resolution within defined TATs.

Key Performance Indicators

- Teacher onboarding and activation rate
- Teacher availability and utilization
- Attendance and punctuality
- Session completion and cancellation rate
- Teacher performance and quality metrics
- Replacement and scheduling efficiency
- Query/escalation resolution TAT
- Process adherence and operational accuracy
- Teacher retention and engagement
- Team productivity and performance

Requirements





- Bachelor's degree in any relevant discipline.
- 2–5 years of experience in Teacher Operations, Academic Operations, EdTech, Customer Operations, People Operations, or a similar role.
- Prior experience in managing a team or leading operational functions is preferred.
- Strong verbal and written communication skills.
- Excellent leadership, coordination, and organizational abilities.
- Strong problem-solving and decision-making skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong attention to detail and ownership of responsibilities.
- Proficiency in MS Excel/Google Sheets and familiarity with CRM, MIS, or operational tools.
- Ability to work with cross-functional teams and manage multiple stakeholders.
- Comfortable working in a target-driven and performance-oriented environment.
- Strong analytical and reporting skills.
- Experience working with teachers, educators, trainers, or academic teams will be an added advantage.

Perks & Benefits

- Competitive salary with performance-based incentives
- Leadership and career growth opportunities
- Hands-on experience in global EdTech and Teacher Operations
- Chance to lead and develop an educator operations team
- Exposure to a global educator network
- Learning and professional development opportunities
- Supportive and energetic work culture
- Opportunity to grow within a fast-growing EdTech organization

Job Details Location: Kolkata | On-site Shift: Day Shift | 09:00 AM – 06:00 PM

Employment Type: Full-Time

Department: Teacher Operations

Role: Manager – Teacher Operations

Selection Process

Shortlisted candidates will receive an introductory call from our recruitment team, followed by the next stages of the selection process. The selection process may include an assessment/interview with the relevant functional and management teams.

📌 Teacher Success Manager (Kolkata)
🏢 Connect2Learn
📍 Kolkata