Role-Service Desk Lead.

Experience-7 to 14 yrs.

Location- Chennai.

Job Requirements-

- Proven experience working as a Service Desk / IT Support Analyst handling Service Requests in an ITSM environment.
- Strong handson experience with ServiceNow (or similar ITSM tools) for request creation, tracking, and closure.
- Valuable understanding of ITIL processes, with a clear focus on Request Fulfilment.
- Excellent written and verbal communication skills to interact professionally with client end users.
- Ability to accurately categorize, prioritize, and assign service requests as per defined SOPs.
- Experience in following standard operating procedures (SOPs) and using knowledge articles (KBs) for fulfilment.




- Basic technical understanding of common service requests such as user access, password resets, software installation, and asset requests.
- Strong awareness of SLA commitments and ability to manage requests within defined timelines.
- Good documentation skills with attention to ticket quality, completeness, and audit compliance.
- Ability to work in a processdriven, clientfacing environment with a strong customer service mindset.
- Associate should be flexible to work in 24X7 environment as per the shift roster including Weekend.

📌 Tcs is hiring For Service Desk Lead_Chennai (Chennai)
🏢 Tata Consultancy Services
📍 Chennai