Company: AWS Geek Pvt Ltd

Location: CXO Suites, IT Park, Panchkula

Job Type: Full-Time | Work From Office

Experience: 2–4 Years

Process: US IT Services / US Client Operations

Department

IT / Infrastructure / Technical Operations

Employment Type

Full-Time

Experience Required

2–4 Years

Work Workplace

System Administration / IT Infrastructure / International Operations

Role Overview

We are looking for a skilled and proactive System Administrator – L2/L3 IT Support to manage, monitor, maintain, and troubleshoot IT infrastructure and systems across client environments.

The ideal candidate should have hands-on experience in Windows Server, Active Directory, Microsoft 365, networking, system monitoring, endpoint management, remote administration, and IT infrastructure troubleshooting.

The candidate will be responsible for maintaining system availability, resolving L2/L3 infrastructure issues, monitoring critical systems, managing user access, performing troubleshooting and root-cause analysis, and ensuring IT systems operate reliably in accordance with defined SLAs.

Key Responsibilities

- Administer and support Windows-based systems, servers, workstations, and IT infrastructure across multiple client environments.
- Provide L2/L3 system administration and infrastructure support for hardware, software, operating systems, servers, and network-related issues.
- Monitor the health, availability, performance, and capacity of servers, workstations, network devices, and critical IT systems.
- Perform Windows Server administration, monitoring, troubleshooting, and basic maintenance.
- Manage and maintain Active Directory including user accounts, groups, permissions, password policies, and access control.
- Administer and troubleshoot Microsoft 365 services, user accounts, licenses, mailboxes, and access-related issues.
- Troubleshoot Windows 10/11 operating system issues, application problems, system performance issues, and endpoint-related incidents.
- Monitor CPU utilization, memory usage, disk space, system uptime, services, event logs, and system alerts.
- Troubleshoot and resolve LAN/WAN, DNS, DHCP, TCP/IP, Wi-Fi, internet connectivity, routers, gateways, and ISP-related issues.
- Manage and troubleshoot desktops, laptops, printers, peripherals, and other IT equipment.
- Use RMM, monitoring, remote-access, and diagnostic tools to monitor and administer client infrastructure remotely.
- Handle and resolve L2/L3 tickets within defined SLAs and operational procedures.
- Perform root-cause analysis and implement permanent solutions for recurring infrastructure and system issues.




- Monitor system alerts and proactively identify potential failures, performance issues, and service interruptions.
- Coordinate with ISPs, vendors, hardware/software providers, and internal technical teams for escalated infrastructure issues.
- Perform system updates, software installations, configuration changes, and basic patch-management activities as required.
- Maintain accurate documentation of system configurations, incidents, troubleshooting procedures, and resolutions.
- Maintain and update technical documentation, asset information, network details, and administrative records.
- Support backup monitoring, system availability checks, and basic disaster-recovery procedures where applicable.
- Ensure appropriate security practices are followed for user access, system administration, and endpoint management.
- Manage multiple client environments and infrastructure-related tasks simultaneously.
- Communicate professionally with international clients and technical teams through calls, email, and remote-support channels.
- Escalate complex infrastructure, security, or network issues to the appropriate technical team when required.
- Ensure timely resolution of incidents while maintaining system stability, availability, and security.

Technical Skills Required
- Windows 10/11 Administration & Troubleshooting
- Windows Server Administration & Troubleshooting
- Active Directory
- Microsoft 365 Administration
- User & Group Management
- Group Policy (GPO) fundamentals
- DNS & DHCP
- TCP/IP Networking
- LAN/WAN & Wi-Fi Troubleshooting
- Routers, Modems, Gateways & Network Devices
- Hardware & Software Troubleshooting
- Desktop, Laptop & Peripheral Administration
- Remote Desktop & Remote Support Tools
- RMM / Monitoring Tools
- Server & Infrastructure Monitoring
- Event Viewer & Windows System Diagnostics
- Ticketing & IT Service Management Systems
- Basic Patch & Update Management
- Basic Backup & Disaster Recovery Concepts
- Network & ISP Troubleshooting
- Basic understanding of MSP environments

Experience with monitoring/RMM platforms such as PRTG, LogicMonitor, Kaseya, ConnectWise, Datto, NinjaOne, or similar tools will be an advantage.

Candidate Requirements

- Bachelor's degree in Computer Science, Information Technology, Electronics & Communication,



or a related technical discipline preferred.
- 2–4 years of experience in System Administration, IT Infrastructure, Windows Administration, Network Support, Technical Support, IT Helpdesk, or a similar role.
- Hands-on experience with Windows operating systems and Windows Server environments.
- Practical knowledge of Active Directory and Microsoft 365 administration.
- Strong understanding of networking fundamentals including TCP/IP, DNS, DHCP, LAN/WAN, and Wi-Fi.
- Strong troubleshooting, analytical, and problem-solving skills.
- Ability to diagnose and resolve L2/L3 infrastructure and system-related issues.
- Good understanding of system monitoring and IT infrastructure management.
- Excellent verbal and written English communication skills.
- Comfortable communicating with international clients and technical teams over voice calls, email, and remote-support platforms.
- Ability to explain technical issues and resolutions clearly to technical and non-technical users.
- Ability to work independently as well as within a technical team.
- Strong ownership of assigned incidents and infrastructure tasks through resolution.
- Ability to manage multiple systems, tickets, and client environments simultaneously.
- Willingness to work in rotational/night shifts where required for international operations.

Preferred Candidate Profile We are particularly interested in candidates who have worked in:
- System Administration
- IT Infrastructure Support
- Windows Server Administration
- MSP / Managed IT Services
- International IT Support
- Remote Infrastructure Management
- Network & System Administration
- NOC / Service Desk / Technical Operations

Candidates with practical experience managing multiple client environments, monitoring infrastructure, troubleshooting Windows servers, administering Active Directory/Microsoft 365, and handling L2/L3 escalations will be preferred.

Key Competencies

System Administration | Windows Server | Active Directory | Microsoft 365 | Infrastructure Management | Network Troubleshooting | Server Monitoring | RMM Tools | Remote Administration | DNS | DHCP | TCP/IP | LAN/WAN | IT Support | Incident Management | Root Cause Analysis | Problem Solving | Client Communication | MSP Operations | L2/L3 Support

Pay: From ₹25,000.00 per month

Benefits

- Commuter assistance
- Food provided

Ability to commute/relocate:
- Panchkula, Haryana: Reliably commute or planning to relocate before starting work (Preferred)

Location:
- Panchkula, Haryana (Preferred)

Shift availability:
- Night Shift (Preferred)

Work Location: In person

📌 System Administrator –/IT Support (Panchkula)
🏢 AWS Geek
📍 Panchkula