- Provide first-level technical support to employees for hardware, software, network, and system-related issues.
- Diagnose and resolve desktop, laptop, printer, and peripheral device problems.
- Install, configure, and maintain operating systems and business applications.
- Respond to helpdesk tickets and ensure timely issue resolution.
Infrastructure Support
- Assist in maintaining servers, network devices, and IT systems.
- Monitor system performance and report issues to senior engineers.
- Support network troubleshooting, including LAN, Wi-Fi, VPN, and internet connectivity.
- Participate in routine maintenance activities and system upgrades.
User Administration
- Create, modify, and deactivate user accounts.
- Manage user access permissions and password resets.
- Support email systems and collaboration tools.
- Security & Compliance
- Assist in implementing IT security policies and procedures.
- Install security patches and software updates.
- Support antivirus management and endpoint security monitoring.
- Help maintain asset inventory and IT documentation.
- Familiarity with:
- Windows and/or Linux operating systems
- Microsoft 365 applications
- Active Directory and user management
- TCP/IP, DNS, DHCP, and networking fundamentals
- Strong troubleshooting and problem-solving skills.
- Valuable communication and interpersonal skills.
Time. Rotational shift .(Including Night Shift)
Pay: ₹25,000.00 - ₹30,000.00 per month
Work Location: In person
📌 System Administrator (Kochi)
🏢 The Choice Group
📍 Kochi
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