Company Description PPStack is a global EdTech brand dedicated to reimagining the future of education by empowering learners, professionals, and organizations with digital-era skills. The company leverages artificial intelligence, advanced technology, and cutting-edge teaching methods to deliver smarter and more impactful learning experiences.

PPStack focuses on bridging the gap between education and industry through AI-powered learning platforms, bootcamps, corporate training, and career transformation services. Its ecosystem includes career coaching, digital branding, technology consulting, and e-learning platform development, all designed to drive education, career growth, and digital innovation. Trusted by learners worldwide, PPStack offers future-ready solutions that support employability, industry partnerships, and continuous skill development.

Role Description The Support IT role at PPStack is a full-time remote position responsible for providing technical assistance to internal teams and external users across PPStack’s digital platforms and services. Day-to-day tasks include handling support tickets, diagnosing and resolving hardware, software, and network-related issues, and ensuring stable connectivity and secure access to learning and collaboration tools.

The role involves monitoring system performance, managing user accounts and permissions, and escalating complex incidents to specialized technical teams when needed.



The Support IT professional will collaborate with other departments to enable smooth delivery of online training, webinars, and platforms, maintain documentation of issues and resolutions, and contribute to continuous improvement of support processes. Clear communication, timely follow-up, and a strong customer service mindset are critical for success in this role.

Qualifications

- Candidates should possess strong Information Technology knowledge with hands-on experience in Network Administration.
- Candidates should possess solid Troubleshooting skills to diagnose and resolve hardware, software, and connectivity issues.
- Candidates should possess Network Security skills to support secure access, protect data, and maintain compliance with security best practices.
- Candidates should possess Customer Service skills to communicate clearly, manage support requests, and deliver a positive user experience.
- Additional beneficial qualifications include familiarity with cloud-based environments, experience supporting SaaS or EdTech platforms, and knowledge of ticketing and helpdesk tools.
- Strong written and verbal communication skills, attention to detail, and the ability to work independently in a remote, cross-functional environment are highly valued.
- Relevant certifications (such as CompTIA A+, Network+, or equivalent) and prior experience in IT support or technical helpdesk roles are advantageous.

📌 Support IT (India)
🏢 PPStack
📍 India