Job Title : Support - Key Account Manager

JOB PURPOSE To support the Key Account Management (KAM) function by executing day-to-day account operations, coordinating cross-functional actions for RFQs and ongoing programs, maintaining accurate commercial and delivery data, and ensuring timely, high-quality responses to customer needs thereby enabling the KAMs and the BD organization to achieve revenue, margin, and customer satisfaction goals.

PRINCIPAL ACCOUNTABILITIES

1. Account Operations & Customer Support

- Execute day-to-day account tasks (RFQ trackers, samples dispatch follow-ups, documentation, MOMs) to ensure timely responses to customers and internal teams.
- Act as the first line of support for routine customer queries and coordinate resolutions with KAM.

1. RFQ & Proposal Coordination

- Collect customer requirements/specs, liaise with Costing, Engineering, SCM, and Quality, and compile inputs for techno-commercial proposals under KAMs guidance.
- Maintain RFQ status dashboards, ensure milestones are met, and prepare submission packs.

1. Order Management & Delivery Assurance

- Track POs/LOIs, schedules, dispatch plans, and deliveries; highlight risks (shortages, logistics holds) and drive cross-functional actions to closure.
- Monitor ASN/GRN status and support OTIF performance improvements.

1. Commercial & Data Management

- Maintain price files, change notes, debits/credits, claims, and customer portals with 100% accuracy.
- Support price revision workings, basic contribution analysis, and VAVE savings tracking.

1. Issue Tracking & Escalation Management

- Log and monitor open issues (quality complaints, line-stop risks, payment delays),



coordinate 8D/Corrective Actions with Quality/Plant, and report weekly status to KAM.
- Escalate critical risks with transparent facts, impact, and proposed mitigations.

1. Reporting, Analytics & MIS

- Prepare weekly/monthly account dashboards, win/loss snapshots, RFQ funnels, delivery/PPM/OTIF metrics, and customer scorecard previews.
- Maintain accurate master data and audit-ready documentation on shared drives/PLM/ERP as applicable.
- Update RFQ/quote trackers; request and consolidate inputs from Costing/R&D;/SCM.
- Download/customer-portal tasks: schedules, drawings, change notices, vendor ratings.
- Create and circulate MOMs for customer and internal review meetings.
- Follow up on samples/PPAP submissions, tooling milestones, and pilot builds.
- Update price lists, PO acknowledgements, and invoice/collection status.
- Prepare weekly dashboards for KAM and participate in internal stand-ups.
- Track competition news, program timelines, and model changeovers relevant to the account.
- Managing frequent, time-bound requests from customers while coordinating multiple internal functions.
- Maintaining data accuracy across systems/portals amid frequent engineering/commercial changes.
- Ensuring delivery hygiene (OTIF) in volatile demand situations and supply constraints.
- Handling simultaneous RFQs and program activities without slippage.
- Any commercial commitment, price deviation, or T&C; changes.
- Priority conflicts across programs that affect deliveries or customer milestones.
- Quality issues, penalties, or claims with financial impact.
- RFQ submissions that deviate from approved assumptions/costs.

📌 Support - Key Account Management (Pune)
🏢 Varroc
📍 Pune