We are seeking a proactive, enthusiastic, and detail-oriented Application Support Analyst to join our production support team for business-critical applications. The ideal candidate should have foundational to robust conceptual knowledge of Oracle database, PL/SQL, and Unix/Linux environments. You will be responsible for monitoring application health, troubleshooting entry-to-mid-level issues, and ensuring high application availability while adhering to defined timelines.

Key Responsibilities

- Provide Level 1 / Level 2 production support for enterprise applications under the BNPP account.

- Monitor application health, system alerts, and respond to user incidents within defined SLAs.

- Troubleshoot basic application, database, and environmental issues to identify root causes.





- Write and execute basic-to-intermediate SQL queries and PL/SQL blocks for data validation, analysis, and issue resolution.

- Navigate Unix/Linux environments, analyze application/system logs, and run shell scripts for routine maintenance and troubleshooting.

- Assist in application deployments, health checks, and standard operational tasks.

- Coordinate closely with senior support members, development teams, and business users to resolve production incidents.

- Log, track, and document incidents and resolutions in compliance with standard ITIL processes (Incident and Problem Management).

- Learn and maintain support documentation, knowledge base articles, and operational runbooks.

📌 Support Analyst - Oracle, PLSQL, Unix (Chennai)
🏢 Trigent Software
📍 Chennai