Key Responsibilities:

1. Team Supervision &

- Leadership

- Lead, mentor, and evaluate a team of OTC Billing Specialists.

- Set daily, weekly, and monthly performance targets (KPIs) for the billing team and monitor progress.

- Standardize training materials and ensure the team is cross-trained on various OTC workflows and customer portfolios.

2. Order-to-Cash Billing Operations

- Oversee the end-to-end billing workflow, ensuring sales orders, contracts, and shipping/delivery data are accurately converted into customer invoices.

- Review and approve high-value invoices, credit/debit memos, manual adjustments, and cancellations.

- Ensure tight integration and communication between the billing team, Order Management (Customer Service), Credit/Collections, and Cash Application.

- Manage customer-specific billing requirements

3.

Dispute

Management &

- Customer Relations

- Serve as the escalation point for complex billing disputes, price discrepancies, and tax issues.

- Work closely with the Collections to resolve root causes of billing-related payment delays, minimizing Days Sales Outstanding (DSO).

- Ensure timely resolution of customer queries regarding invoices and statements.

4. Compliance, Reporting &

- Month-End Close





- Oversee month-end close activities for the billing ledger, ensuring all revenue-generating activities for the period are billed and posted.

- Perform reconciliations between order management systems and the general ledger (GL).

- Generate and present key OTC metrics (e.g., Billing Accuracy, Invoice Cycle Time, Unbilled Revenue, Credit Memo volume).

- Maintain strict adherence to internal controls (SOX compliance) regarding revenue recognition, pricing approvals, and credit memo issuance.

5. System &

- Process Optimization

- Drive continuous improvement initiatives to automate manual billing processes and reduce billing errors.

- Collaborate with IT and OTC Systems teams to test and implement ERP system enhancements

What you'll need:

- Shift 6.30PM Onwards (WFO)

- Location: Vikhroli, Mumbai

- Minimum 10-12 years of experiencing in Billing team

- Robust Team handling experience

- Preferred experience in SSC/Media/Advertising

- Strong communication skills for negotiation & reconciliation

- Self-motivated

- Flexible attitude to achieve results.

- Calm under pressure.

📌 Supervisor Billing with WPP SSC For US Process!!! (Mumbai)
🏢 WPP
📍 Mumbai