Experience: Minimum 1 year of experience as an SME or Team Leader
Salary Bracket: 30k to 45k per month
Work Days: 6 Days
Shift: Morning
Process: Must have Experience in Domestic (Inbound+Outbound+Email)
Key Responsibilities:
The ideal candidate should have prior experience working as an SME and Team Leader and possess a strong understanding of team and process management.
Responsibilities include:
- Team Management, including:
1. Shrinkage Management
2. Attrition Control
3. Team Briefings
4. One-on-One Sessions
5. Conflict Resolution
- Coaching, Training, and Team Development
- Handling Escalations and Customer Concerns
- Operational Oversight and Process Adherence
- Employee Engagement and Motivation
- MIS Reporting and Performance Analysis
- Client Management and Stakeholder Coordination
- Call Audits and Quality Monitoring
- Process Improvement Initiatives
Required Skills
- Robust People Management & Leadership Skills
- Excellent Operational & Analytical Abilities
- Client Management & Process Expertise
- Effective Communication and Problem-Solving Skills
📌 Subject Matter Expert (Gurugram)
🏢 worxpertise group
📍 Gurugram
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