: STUDENT SUPPORT PROGRAMME COORDINATOR

About the Programme The Student Support Programme will stay connected with both current students and alumni and support them through their education and career journey.

Field facilitators will speak with students and collect information about their education, career, family situation, challenges and future plans. The Coordinator will work closely with the field facilitators and regularly follow up with them for students data.

Key Responsibilities

- Coordinate with field facilitators to collect and update information about students and alumni.
- Check the information received and follow up where more details are required.
- Regularly call students and alumni to understand their progress and current situation.
- Keep track of their education, examinations, further studies, skills, employment and career plans.
- Understand the difficulties students may be facing and identify where support may be needed.
- Follow up with students who need additional help and ensure that the required support is provided.
- Maintain regular contact with students instead of only contacting them when information is required.
- Keep proper records of all calls, discussions, concerns and follow-up actions.
- Coordinate with the programme team and field facilitators on cases that need attention.
- Follow up until important issues are resolved or the required action has been taken.




- Prepare simple reports and updates on student progress.

Key Skills Required 1) Excellent Communication Skills

- Very good spoken and written communication skills.
- Should be patient and polite, even during difficult conversations.

2) Solid Phone Communication

- The role will involve making a large number of phone calls regularly.

3) Coordination & Follow-up

- Good coordination and organisational skills.
- Should keep track of pending actions and ensure that they are completed.
- Should be proactive and take responsibility for following up without constant reminders.

4) Computer Skills

- Basic knowledge of word, Excel/Google Sheets and email.
- Ability to maintain student records accurately.

Personal Qualities The person should be:

- Friendly and approachable
- Patient and understanding
- Organised and responsible
- Persistent with follow-ups
- Comfortable working with young people
- Having good management skills

Qualification & Experience

- Graduate in any discipline.

The Ideal Candidate We are looking for someone who enjoys speaking to people, listens carefully, follows up consistently and genuinely wants to understand and support students. The person should be comfortable spending a significant part of the day on calls and coordinating with different people to ensure that students receive the support they need.

Pay: Up to ₹40,000.00 per month

Work Location: In person

📌 STUDENT SUPPORT PROGRAMME COORDINATOR (Matunga)
🏢 Shri Hirji Bhojraj u0026 Sons KVO Jain Chhatralaya
📍 Matunga