Social Organics Salon is our offline salon business. We currently operate one location in Kondapur, Hyderabad, with our second location launching shortly.
We are looking for a hands-on Salon Manager / Store Manager who can take ownership of customer experience, sales, team coordination and day-to-day salon operations.
This is not a desk-only management role. We need someone who is comfortable being on the floor, interacting with customers, supporting the team and taking responsibility for the commercial performance of the salon.
What you'll be responsible for
Customer Experience
- Own the customer experience from arrival to departure.
- Handle customer questions, complaints and service recovery.
- Build relationships that encourage repeat visits.
- Follow up with customers when required.
- Track customer feedback and identify recurring issues.
Sales & Retention
- Drive daily and monthly salon sales.
- Convert enquiries into appointments.
- Improve repeat visits and customer retention.
- Recommend relevant services and products.
- Support the team in improving customer conversations and sales.
Store Operations
- Ensure smooth opening and daily functioning of the salon.
- Coordinate staff and appointment schedules.
- Monitor waiting times and appointment flow.
- Maintain salon presentation, hygiene and service standards.
- Monitor basic inventory and escalate shortages.
- Maintain daily/weekly operational reporting.
Product Knowledge
- Learn our Social Organics / haircare product portfolio.
- Understand what each product does, who it is suitable for and how it should be used.
- Eventually become confident recommending products based on customer needs.
Technology & Communication
- Use email, WhatsApp, Google Sheets and basic salon/appointment software.
- Communicate professionally with customers and management.
Important Our second Social Salon location will open shortly. Initially, this role will work across both locations, approximately 3 days at each store per week.
We are looking for someone who thinks of themselves as the manager of Social Organic Salon, not just one outlet.
We are looking for someone who is
- Strong with customers and people
- Commercially aware and comfortable with sales
- Organised and responsible
- Comfortable managing a team
- Calm under pressure
- Confident communicating with customers
- Comfortable with basic technology
- Willing to take ownership without constant supervision
Preferred background Experience in salon, beauty, wellness, premium retail or hospitality is preferred.
Salon management experience is a plus, but demonstrated customer-handling, sales and leadership ability matters more than job titles.
Hiring process
Shortlisted candidates will complete a practical customer-service/sales scenario as part of the selection process.
Apply with your CV by completing the form here: https://form.jotform.com/262642691157058
📌 Store Manager (Hyderabad)
🏢 Social Organics
📍 Hyderabad
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