Position: Store Manager

Department: Retail Operations

Location: Kottakkal, Malappuram

Job Summary

We are looking for an experienced, responsible, and customer-focused Store Manager to manage the day-to-day operations of MAKMiD Beauty Store. The Store Manager will be responsible for achieving sales targets, managing store staff, maintaining inventory accuracy, ensuring excellent customer service, and maintaining smooth and efficient store operations.

Key Responsibilities1. Store Operations

- Manage the overall day-to-day operations of the store.
- Ensure the store opens and closes on time according to company guidelines.
- Maintain proper store discipline, cleanliness, presentation, and organization.
- Ensure all company policies, procedures, and operational standards are followed.
- Monitor daily activities and resolve operational issues promptly.

1. Sales & Target Achievement

- Take responsibility for achieving monthly and daily sales targets.
- Monitor individual and team sales performance.
- Motivate staff to achieve their assigned targets.
- Identify opportunities to increase sales through cross-selling and upselling.
- Monitor fast-moving and slow-moving products and take appropriate action.
- Prepare and communicate sales performance reports to management.

1. Staff Management

- Supervise, guide, and motivate store staff.
- Allocate duties and responsibilities among team members.
- Monitor staff attendance, punctuality, breaks, and overall discipline.
- Conduct regular team briefings and communicate management instructions.
- Identify training requirements and coordinate staff training.
- Address staff-related issues professionally and report serious concerns to HR/management.

1. Inventory Management





- Monitor stock levels and ensure products are available as required.
- Ensure proper receiving, checking, storing, and issuing of products.
- Conduct regular stock verification and support stock audits.
- Monitor damaged, expired, missing, and slow-moving products.
- Ensure proper product arrangement and storage.
- Coordinate with the purchase/accounts team regarding stock requirements and discrepancies.

1. Billing & Cash Management

- Ensure billing procedures are followed correctly.
- Monitor cash handling and daily cash closing procedures.
- Ensure billing discrepancies are immediately reported and resolved.
- Verify daily sales and collection reports.
- Ensure proper documentation of cash, card, UPI, and other payment transactions.

1. Customer Service

- Ensure customers receive professional and friendly service.
- Handle customer complaints and resolve issues appropriately.
- Maintain strong customer relationships and encourage repeat business.
- Ensure staff provide accurate product information to customers.
- Collect and communicate customer feedback to management.

1. Store Display & Visual Merchandising

- Ensure products are displayed neatly and attractively.
- Maintain proper pricing, labels, promotional materials, and offers.
- Ensure promotional campaigns and company displays are implemented correctly.
- Regularly check the overall appearance and presentation of the store.

1. Reporting & Administration





- Prepare daily, weekly, and monthly store reports as required.
- Report sales, stock, attendance, customer issues, and operational concerns to management.
- Maintain proper store records and documentation.
- Coordinate with HR, Accounts, Purchase, Marketing, and other departments whenever required.

Key Performance Indicators (KPIs)
- Achievement of monthly sales targets
- Team productivity and individual staff performance
- Customer satisfaction and complaint resolution
- Stock accuracy and inventory control
- Reduction of stock loss/damage
- Billing and cash accuracy
- Staff attendance and discipline
- Store cleanliness and presentation
- Effective implementation of promotional activities

Required Qualifications & Skills
- Bachelor's degree or equivalent qualification preferred.
- Minimum 2–4 years of experience in retail/store management, preferably in beauty, cosmetics, fashion, FMCG, or similar retail businesses.
- Strong leadership and team-management skills.
- Valuable communication and customer-handling skills.
- Good knowledge of sales and retail operations.
- Basic knowledge of inventory and billing systems.
- Ability to work under pressure and meet sales targets.
- Good problem-solving and decision-making skills.
- Basic computer knowledge, including MS Excel and reporting.

Working Conditions
- Full-time retail position.
- Flexible working hours according to store requirements.
- May be required to work during weekends, holidays, promotional events, and peak business periods.

Pay: ₹23,000.00 - ₹30,000.00 per month

Benefits

- Food provided
- Health insurance
- Leave encashment
- Provident Fund

Work Location: In person

📌 Store Manager (Kottakkal)
🏢 MAKMiD BEAUTY STORE
📍 Kottakkal