- To The Facilities Manager will have responsibility for the management of a wide range of issues, from strategic contracts management to input on day-to-day operations.
- This Facilities Manager will be highly familiar with the service structure, including responses to requests for assistance on Facilities Management issues from client staff and arrangements pertaining to all operating expenditures.
- This position will form a part of the team that will provide a qualified, value-focused service aimed at meeting or exceeding the client expectations.
- Lead the JLL management team in the delivery of facility management services.
- Ensure that the maintenance services are delivered in line with the contractual commitments and within budgets.
- Define the technical, commercial terms and conditions; define the operational scope and develop tender documents for Annual Maintenance Contracts.
- Conduct competitive tendering exercise and identify suitable specialist subcontractors for the site, carry out comparative analysis and make recommendations to Client on the most appropriate subcontractors.
- Develop Service Level Agreements and assist the JLL procurement department in closing Service Level Agreements between JLL and its vendors.
- Evaluate the team deployed by Vendors on site to ensure correct level and scale of resources.
- Assess Service Levels and Performance Indicators with the Client representative and define the mechanism to assess the performance levels of various subcontractors.
- Assess performance of the subcontractors based on performance assessment criteria as agreed jointly between Client, JLL and its subcontractors.
- Setting annual goals for generating savings in area of such as energy and cost of maintenance operations.
- Ensure compliance of minimum wages acts for payments and statutory compliance through specialist professionals.
- Advise Client on future year maintenance budgets as and when requested for.
- Maintain all records related to the performance of facility management operations on Client site
- Ensuring that the subcontractors are meeting their commitments on scheduled delivery of trainings.
- Ensure that the subcontractors have a planned, structured and solution based approach to the delivery of maintenance services.
- Analyse call outs to understand trends; undertake strategic initiatives to minimize the same.
- Scheduled cross feedback from subcontractors and Client staff on our process to improve services level satisfaction in organisation.
- Train team members on all Quality policies procedures.
- Audit sub contractors on quality of materials upkeep of the site.
- Review the performance of JLL staff and conduct performance appraisals from time to time.
- Interface with the JLL s HR department and the Operations Manager and make recommendations for the future trainings given to the site facility management team.
- Prepare and review the preventive maintenance register on a monthly basis and update the same to JLL Account Director / Manager.
- Liaison with the client Finance team
- Interface with client and Jones Lang LaSalle finance department to raise client billing / invoicing and follow up with the client representatives for the payments.
- Develop MIS reports for JLL s management team and necessary client reporting.
- Chair the monthly progress meeting during the absence of operations manager.
Duties are in accordance with the Scope of Work include:
- General Administration Management
- Client Business Unit Liaison
- Team management including Vendor team (onsite personnel)
- Prepare, submit and review Monthly Report to client
- Preparation and submission of management reports/analysis as and when required by client
- Expense tracking oversight and invoice management
- Assistance to Client - FM for preparation of Annual Budget
- Formulation and implementation of Policies Procedures
- Including Annual Update of Operations Manual
- Delphi+ update, implementation of tools and management
- Property Services, Routine Ad-Hoc Maintenance
- Oversee operation and maintenance of facilities; ME matters, housekeeping, conference rooms, resolving operational issues, etc
- Operational Risk Management
- Update and implement Emergency Response plan; drills etc as required
- After office hours facilities assistance response
- Facility Manager will have responsibility for the management of a wide range of issues, from strategic Contracts management to input on day-to-day operations.
- Effectively manages the client relationship and resolves issues/conflicts, if any
- Budget management updation on time and analysis presentation to the senior account team
- Facility Manager will be highly familiar with the service structure, including responses to requests for assistance on Facilities Management issues from Client staff and arrangements pertaining to all operating expenditures.
- Response times meet minimum response requirements set out in Policies and Procedures/Alliance Contract
- To ensure that the Facilities team reports on time and pre-empts client s concerns.
- Training Upkeep/updating of information - policies and procedures, etc
- Should be at the forefront of building continuous improvement of processes and ensuring consistency
- Team building motivation
- Ensure all systems on minimal downtime incidents are clearly documented with followed up measures recorded
- Meet or exceed best practice in provision of services through contracts
- Establishment and adherence to policies procedures, compliance deadlines for each of the tasks as advised by the Account Director / Regional Manager.
Disclaimer: This job posting and location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Sr Workplace Manager (Kolkata)
🏢 Jones Lang LaSalle (JLL)
📍 Kolkata
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