HCLTech – Sr. Technical Consultant | ServiceNow

nEmployment Type: Permanent

nPayroll: Techno Core 360

nClient / Company: HCLTech

nEngagement: Project-wise deployment

nWork Mode: Permanent Remote

nLocation: India

nExperience: 5–7 Years of relevant ServiceNow experience

nOpen Positions: 3

nRole: Sr. Technical Consultant

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nPosition Overview

nWe are looking for experienced Sr. Technical Consultants with strong hands-on ServiceNow expertise for project-wise deployment with HCLTech . The positions are focused on specialized ServiceNow areas including AI/CRM/CSM, Creator Workflows, and CRM/CSM .

nThe ideal candidate should have solid technical consulting experience, ServiceNow configuration expertise, accelerator development experience, demo/lab instance configuration capabilities, technical documentation skills, and the ability to support customer-facing enablement and coaching activities

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nServiceNow CSA and relevant CIS certification are mandatory for all positions.

nPosition 1 – Sr. Technical Consultant – AI / Critical Product Area (CRM/CSM)

nPrimary Focus

nServiceNow CRM/CSM + AI capabilities

nMandatory Skills

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- Strong hands-on experience with ServiceNow CRM / CSM
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- Experience with ServiceNow AI / AI capabilities
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- ServiceNow configuration
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- Technical consulting
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- Customer-facing technical documentation
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- Demo / lab instance configuration
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- Accelerator / technical accelerator development
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- Customer coaching and enablement
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- ServiceNow CSA – Mandatory
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- CIS certification in relevant domain – Mandatory
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- 5–7 years of relevant ServiceNow experience
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nPreferred / Supporting Skills

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- GenAI / Artificial Intelligence
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- ServiceNow product accelerators
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- Demo scripts and technical walkthroughs
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- Delivery guides
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- Knowledge transfer
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- Recorded walkthroughs
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- Agile methodology
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nPosition 2 – Sr. Technical Consultant – Creator Workflows

nPrimary Focus

nServiceNow Creator Workflows

nMandatory Skills

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- ServiceNow Creator Workflows – Mandatory
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- ServiceNow App Engine / App Engine Studio
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- ServiceNow configuration
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- Workflow and process automation
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- Technical consulting
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- Accelerator / technical accelerator development
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- Demo / lab instance configuration
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- Technical documentation
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- Customer enablement
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- ServiceNow CSA – Mandatory
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- CIS certification in relevant domain – Mandatory
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- 5–7 years of relevant ServiceNow experience
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nPreferred / Supporting Skills

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- Application development using ServiceNow App Engine
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- Process automation
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- Demo scripts
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- Technical walkthroughs
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- Delivery guides
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- Knowledge transfer
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- Recorded walkthroughs
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- Agile methodology
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nPosition 3 – Sr. Technical Consultant – CRM / CSM

nPrimary Focus

nServiceNow CSM / CRM

nMandatory Skills

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- ServiceNow CSM – Mandatory
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- ServiceNow CRM
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- Customer Service Management
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- CSM implementation and enhancement
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- ServiceNow configuration
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- Case Management
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- Customer / Account / Contact Management
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- Technical consulting
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- Demo / lab instance configuration
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- Technical documentation
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- Customer enablement
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- ServiceNow CSA – Mandatory
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- 5–7 years of relevant ServiceNow experience
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nPreferred / Supporting Skills

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- CSM implementation
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- CSM enhancements
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- ServiceNow CRM capabilities
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- Customer coaching
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- Technical walkthroughs
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- Delivery guides
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- Knowledge transfer
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- Agile methodology
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nCommon Responsibilities – All Positions

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- Work as a Sr.

Technical

Consultant on ServiceNow-focused customer projects.

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- Configure and demonstrate ServiceNow solutions based on project and customer requirements.
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- Develop technical accelerators and reusable solution components.
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- Configure and maintain demo / lab instances for customer demonstrations.
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- Prepare customer-facing technical documentation, delivery guides and demo scripts.
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- Conduct technical walkthroughs and product demonstrations.
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- Support customer coaching, enablement and knowledge-transfer activities .
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- Translate technical requirements into practical ServiceNow solutions.
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- Collaborate with internal and customer stakeholders during solution development and demonstrations.
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- Contribute to Agile delivery activities and technical knowledge-sharing initiatives.
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nMandatory Certification

nCandidates must hold:

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- ServiceNow Certified System Administrator (CSA) – Mandatory
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- CIS – Certified Implementation Specialist in the relevant domain – Mandatory
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nRelevant CIS certification should align with the position being considered.

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nCommon Technical Keywords

nServiceNow | Sr. Technical Consultant | Technical Consultant | CSA | CIS | ServiceNow Configuration | Technical Accelerator | Accelerator Development | Demo Instance | Demo/Lab | Customer Enablement | Technical Documentation | Delivery Guide | Demo Script | Technical Walkthrough | Customer Coaching | Knowledge Transfer | Recorded Walkthrough | Agile

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nCandidate Profile Summary

nWe are seeking 5–7 years experienced ServiceNow professionals who can operate beyond standard development/configuration responsibilities and contribute as technical consultants through solution demonstrations, accelerators, documentation, customer enablement and technical coaching.

nCandidates must meet the position-specific mandatory technology requirements along with CSA + relevant CIS certification .

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nRequirement Mapping

nPosition 1 – AI / CRM / CSM:

nServiceNow + CSM/CRM + AI + CSA + Relevant CIS

nPosition 2 – Creator Workflows:

nServiceNow + Creator Workflows / App Engine + CSA + Relevant CIS

nPosition 3 – CRM / CSM:

nServiceNow + CSM/CRM + Implementation/Configuration + CSA + Relevant CIS

nImportant Screening Rule

nCSA + relevant CIS + position-specific primary sk

📌 Sr. Technical Consultant | ServiceNow (Ranchi)
🏢 HCLTech
📍 Ranchi