. Sales & Business Development

- Handle incoming travel enquiries through calls, WhatsApp, email, walk-ins, and other assigned channels.
- Understand customer travel requirements, preferences, budget, destination, and travel dates.
- Recommend suitable domestic and international tour packages, customised holidays, group tours, cruises, and other travel products offered by the company.
- Prepare and present quotations and travel proposals to prospective customers.
- Follow up consistently with leads and convert qualified enquiries into confirmed bookings.
- Maintain a healthy sales pipeline and ensure timely follow-up on all assigned leads.
- Generate business through referrals, repeat customers, networking, and other sales initiatives.
- Identify opportunities for upselling and cross-selling additional travel services.

1. Customer Relationship Management

- Build and maintain strong relationships with existing and prospective customers.
- Understand customer expectations and provide appropriate travel solutions.
- Address customer queries professionally and coordinate with relevant departments for resolution.
- Maintain regular communication with customers throughout the sales and booking process.
- Encourage repeat business and customer referrals.

1. Target Achievement

- Achieve monthly, quarterly, and annual sales and revenue targets assigned by the management.
- Monitor individual sales performance and conversion ratios.
- Take proactive measures to improve lead conversion and revenue generation.
- Participate in sales campaigns, promotions,



and business development activities conducted by the company.

1. Coordination & Operations

- Coordinate with the Operations, Ticketing, Visa, Finance, and other concerned teams to ensure smooth processing of confirmed bookings.
- Ensure that customer requirements and commitments communicated during the sales process are properly documented and handed over to the concerned team.
- Follow up on payment schedules and booking confirmations where required.
- Ensure accurate collection and recording of customer information and booking details.

1. Sales Reporting & Documentation

- Maintain accurate records of leads, follow-ups, quotations, conversions, bookings, and revenue.
- Update CRM/sales trackers and other reporting formats as instructed.
- Submit daily/weekly/monthly sales reports to the reporting manager.
- Provide regular updates regarding pending leads, potential conversions, lost leads, and key customer concerns.
- Maintain confidentiality of customer and company information.

Key Performance Indicators (KPIs) Performance will be assessed based on, among other factors:
- Monthly sales and revenue achievement
- Lead-to-booking conversion ratio
- Number and quality of qualified leads handled
- Follow-up efficiency




- Customer acquisition and repeat business
- Average booking value
- Upselling and cross-selling performance
- Timely CRM/reporting updates
- Customer satisfaction and service coordination
- Contribution towards overall departmental targets

Required Skills & Competencies
- Excellent verbal and written communication skills.
- Strong sales, negotiation, and persuasion skills.
- Customer-oriented approach with strong relationship-building ability.
- Ability to identify customer requirements and recommend suitable solutions.
- Strong follow-up and lead-conversion skills.
- Good knowledge of travel products, destinations, and tourism services.
- Ability to work independently as well as coordinate effectively with different departments.
- Strong organisational and time-management skills.
- Ability to work under pressure and meet deadlines and sales targets.
- Good proficiency in MS Office, WhatsApp, email, CRM, and other sales-related tools.
- Skilled appearance and communication.

Qualifications & Experience
- Bachelor's degree or equivalent qualification in Business Administration, Travel & Tourism, Marketing, or a related field preferred.
- 2+ years of relevant experience in travel sales, holiday sales, tour packages, or a similar customer-facing sales role preferred.
- Experience in handling domestic and international travel sales will be an advantage.
- Proven experience in achieving sales targets and converting leads into customers.

Pay: ₹35,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Sr. Sales Executive (Kochi)
🏢 Take My Family
📍 Kochi