Epothane Civelec Engineers Pvt. Ltd. is a leading manufacturer of epoxy cast components used in transformers and control panels for medium-voltage applications. The company is committed to delivering quality products and excellent customer service.
Preferred Location: Candidates residing in Ghaziabad or nearby areas
Job Summary
We are looking for an experienced and proactive Sales Coordinator to support our sales operations, coordinate with customers, and ensure smooth execution of orders from enquiry to dispatch. The candidate should have excellent communication skills, customer handling abilities, and experience working with ERP systems.
Key Responsibilities
- Generate enquiries from the existing customer base.
- Prepare and submit quotations through ERP.
- Convert customer enquiries into sales orders.
- Review commercial and technical terms & conditions of sales orders and obtain approval from the Executive Director.
- Book sales orders in ERP.
- Coordinate with Production, Quality, and Stores teams for order execution and resolve order-related queries.
- Send order confirmations to customers.
- Communicate with customers regarding any production-related queries or order updates.
- Obtain order acceptance acknowledgements from customers.
- Provide dispatch details and delivery updates to customers.
- Receive customer complaints and record them in ERP.
- Follow up with the Quality team for CAPA (Corrective and Preventive Actions) and communicate updates to customers.
- Follow up for payment collection from customers.
- Maintain customer records and files.
- Coordinate with Production and Dispatch teams to ensure timely delivery of orders due in ERP.
- Maintain proper documentation and records related to sales activities.
- Ensure 5S implementation and housekeeping at the workstation.
Required Skills
- Solid communication and customer relationship management skills.
- Experience in ERP-based order processing and sales coordination.
- Good knowledge of commercial documentation and order management.
- Ability to coordinate effectively with cross-functional teams.
- Strong follow-up and problem-solving skills.
- Proficiency in MS Excel, MS Word, and Email Communication.
Qualification
- Graduate in any discipline.
- Additional qualification in Sales, Marketing, or Business Administration will be preferred.
Salary Salary will be commensurate with experience and qualifications.
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits
- Cell phone reimbursement
- Internet reimbursement
- Leave encashment