Technical Delivery

Second Level operational support for Microsoft 365 within clearly defined boundaries:

M365 Second Level Support

- Incident and service request handling

- Analysis of user issues (authentication, access, permissions)

- Troubleshooting in Teams, SharePoint, OneDrive, Outlook

- Documentation and structured escalation

- Execution of standard changes based on approved runbooks

Security / Defender - Triage Basic Response

- Participate in global support reviews

- Work within agile delivery models (Kanban / Scrum)

- Review and triage of alerts and incidents

- Prioritization and classification

- Incident documentation and assignment

- Analysis of risky sign-ins

- Execution of predefined immediate actions (e.g. password reset, MFA reset, session revoke)

SharePoint / Teams Support

SharePoint

- Permission analysis

- Structure validation

- Management of SharePoint groups

- Support for minor configuration adjustments

Teams

- Management of team memberships and channels

- Permission analysis

- Review of apps and policies (read-only)

- Teams Rooms health checks

- Device assignment verification

- Teams Phone Component Monitoring

Teams Telephony (Operational Support)

- Assignment of phone numbers

- Troubleshooting call-related issues

- Voicemail and call forwarding adjustments

- Delegation and call group configuration

- Analysis of CQD and call logs

- Verification of Operator Connect and Direct Routing status

Identity / Entra ID

- User management

- Group management (non-privileged groups)

- Password and MFA reset

- Sign-in log analysis

- Session revoke actions

- Read-only Conditional Access impact analysis

Enterprise Apps / App Registrations

- Creation of app registrations





- Management of application owners

- Creation and renewal of secrets

- Certificate management (upload/renewal)

- Maintenance of redirect URIs

- Troubleshooting authentication issues

- Sign-in log analysis

Power Platform

- Troubleshooting of apps and flows

- Log analysis

- Review of sandbox environments

Exchange Online

- Message trace and mail flow analysis

- NDR analysis

- Quarantine review (read-only)

- Shared mailbox management

- Distribution group management

- Alias and SMTP address maintenance

- Mailbox permission management

- Mobile device removal

- Forwarding and out-of-office analysis

Copilot (Support Analysis)

- Troubleshooting Copilot-related issues

- License status verification (read-only)

- Access issue analysis

- Review of agent logs

- Client-side troubleshooting

- Usage metrics review

Labels (Sensitivity Retention)

- Analysis of labeling issues

- Troubleshooting encryption-related problems

- Retention behavior analysis

- Client-side label error investigation

Audit Monitoring

- Unified Audit Log analysis

- Service activity log review (M365 services)

- Teams call log analysis

- Use of logs for incident investigation

- Documentation and escalation

Collaboration Services

M365 Groups

- Member and owner management

- Group structure analysis

- Teams M365 Group relationship checks

Planner / Loop / Search

- Permission issue analysis

- Sync issue troubleshooting

- Search and indexing issue analysis

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Sr Microsoft 365 Operations Specialist (Pune)
🏢 KSB
📍 Pune