To lead and manage the university student care function, ensuring student concerns received through helpline, walkins, centers, email and online case portal are handled professionally, resolved with in defined tat & Effectively coordinated with concerned department.

The role also manages student feedback, town halls, student engagement, administrative coordination, event related student support & student care team performance.

Key Responsibilities:

- Student care operations.
- Tat & resolution Management.
- Student Administration Coordination.
- Student voice & Engagement.
- Student support for events.
- Team & Employee management.
- MIS & Reporting.
- Process Improvement.

Skills & Qualification:

- Graduation Degree required.
- Additional qualifications or certifications in student counselling, psychology, or student affairs will be an advantage.
- Minimum 8 years of relevant experience in student affairs, student welfare, administration, customer/student support,



or grievance management.
- Experience in a university or higher education institution will be preferred.
- Prior experience in team management and handling student-related issues is desirable.
- Excellent communication and interpersonal skills.
- Strong leadership and team management abilities.
- Empathy and robust student-oriented approach.
- Conflict resolution and problem-solving skills.
- Ability to handle sensitive and confidential matters.
- Knowledge of student welfare and grievance handling processes.
- Proficiency in MS Office and reporting systems.
- Key Performance Indicators (KPIs)
- Timely resolution of student grievances and concerns.
- Working Relationships

Call at (phone hidden) Pay: From ₹16,704.61 per month

Work Location: In person

📌 Sr Manager-Student Care (Sahibzada Ajit Singh Nagar)
🏢 Leading Edge Info Solutions
📍 Sahibzada Ajit Singh Nagar