{n "jobDescription": "

Sr Manager Customer Success

Job Summary:

We are seeking a highly experienced Sr Manager Customer Success to lead our customer success team in Hyderabad, India. The successful candidate will be responsible for driving customer satisfaction, retention, and growth through effective customer engagement, issue resolution, and proactive account management.

Key Responsibilities:

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- Develop and implement customer success strategies to achieve business objectives and improve customer satisfaction.
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- Collaborate with cross-functional teams to identify and prioritize customer needs and develop tailored solutions.
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- Build and maintain strong relationships with key customers, understanding their business needs and providing proactive support to ensure successful outcomes.
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- Lead and manage the customer success team to achieve sales growth, customer retention, and revenue expansion.
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- Conduct regular customer reviews and assessments to identify areas for improvement and develop strategies to address customer concerns.
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- Work closely with sales teams to upsell and cross-sell our products and services to existing customers.
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- Develop and maintain service level agreements (SLAs) to ensure timely and effective issue resolution.
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- Collaborate with the product development team to gather customer feedback and provide input on current product features and services.
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- Stay up-to-date with industry trends and best practices in customer success to ensure our team remains competitive and effective.
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Required Qualifications:

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- Master's degree in Business Administration, Marketing, or a related field.
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- Minimum 8 years of experience in customer-facing roles,



with a proven track record of driving customer satisfaction and retention.
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- Strong leadership and team management skills, with experience in managing cross-functional teams.
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- Excellent communication, interpersonal, and negotiation skills, with the ability to build strong relationships with customers and internal stakeholders.
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- Proven ability to analyze complex customer data and develop effective solutions to drive business growth.
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- Experience with customer relationship management (CRM) software and other relevant tools and technologies.
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- Strong analytical and problem-solving skills, with the ability to think critically and make informed decisions.
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- Ability to work in a rapid-paced environment, prioritizing multiple tasks and meeting deadlines.
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- Flexibility to travel occasionally for customer meetings and team events.
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Technical Skills & Experience:

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- Experience with customer success software and tools, such as Salesforce and other CRM platforms.
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- Strong analytical and problem-solving skills, with experience in data analysis and reporting.
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- Ability to design and implement effective customer engagement strategies, including email marketing and social media campaigns.
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- Experience in managing customer feedback and developing strategies to address customer concerns.
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- Ability to work with cross-functional teams, including sales, marketing, and product development.
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- Experience in developing and maintaining service level agreements (SLAs) to ensure timely and effective issue resolution.
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- Strong communication and interpersonal skills, with experience in building strong relationships with customers and internal stakeholders.
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- Ability to think critically and make informed decisions, with experience in analyzing complex customer data.
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- Experience in managing customer relationships, including account management and upselling.
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Preferred Qualifications:

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- Experience in change management and process improvement.
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- Ability to work in a fast-paced environment, prioritizing multiple tasks and meeting deadlines.
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- Flexibility to travel occasionally for customer meetings and team events.
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- Experience in managing cross-functional teams, including sales, marketing, and product development.
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- Ability to design and implement effective customer engagement strategies, including email marketing and social media campaigns.
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- Experience in developing and maintaining service level agreements (SLAs) to ensure timely and effective issue resolution.
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- Strong analytical and problem-solving skills, with experience in data analysis and reporting.
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- Ability to think critically and make informed decisions, with experience in analyzing complex customer data.
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",n "requiredSkills": ["Customer Success", "Team Management", "Cross Functional Collaboration", "Escalation Management", "Upselling", "Change Management", "Account Management", "Retention", "Service Level Agreement", "Data Analysis"]n}

📌 Sr Manager Customer success (Hyderabad)
🏢 Tcs Uk 34343
📍 Hyderabad