We are looking for a professional and experienced Senior Front Desk Executive to join our team at Welcare Hospital, Vadodara. The ideal candidate should have excellent communication skills, a patient-friendly attitude, and experience in hospital front desk operations.
Key Responsibilities
- Manage front desk operations, including patient registration and appointments.
- Handle patient and visitor inquiries professionally and courteously.
- Coordinate with doctors, nursing staff, billing, and other hospital departments.
- Manage OPD appointments, patient records, and registration details.
- Guide patients and attendants regarding hospital services and procedures.
- Handle phone calls and provide accurate information to patients.
- Supervise and support junior front desk staff.
- Ensure smooth patient flow and maintain a high standard of patient service.
- Maintain confidentiality of patient information and hospital records.
- Resolve patient concerns or escalate them to the concerned department when required.Requirements & Qualifications
- Bachelor's degree in any relevant field (preferred).
- 2–4 years of experience in a hospital front desk or healthcare administration role.
- Excellent communication and interpersonal skills.
- Good knowledge of computer applications and hospital management systems (HIMS).
- Strong customer service and problem-solving skills.
- Ability to manage multiple tasks in a busy hospital environment.