Role: Customer Support Executive Responsibilities of the Candidate: Respond to customer inquiries and complaints in a timely and qualified manner via calls, email, chat. Resolve customer issues efficiently and effectively, ensuring customer satisfaction. Build and maintain positive relationships with customers, fostering brand loyalty. Identify and escalate complex customer issues to the appropriate team members. Contribute to the development and implementation of customer service policies and procedures. Stay up-to-date on company products, services, and promotions. Collaborate with other departments to ensure a seamless customer experience. Analyze customer data to identify trends and areas for improvement.

Requirements: Excellent communication and interpersonal skills. Strong problem-solving and analytical abilities. Ability to work independently and as part of a team. Proficiency in Microsoft Office Suite.

Experience in customer service or a related field (preferred). FRESHERS CAN APPLY

Pay: ₹20,000.00 - ₹21,000.00 per month

Benefits

- Provident Fund

Work Location: In person

📌 Sr. Customer Support Executive (Mumbai)
🏢 Mcaffeine
📍 Mumbai