Sr Customer Success Manager

Key Responsibilities:

- Develop and execute strategic onboarding plans to ensure timely and successful product adoption for all customers.
- Collaborate with cross-functional teams to identify and prioritize customer needs, providing proactive and reactive support to meet business objectives.
- Build and maintain strong relationships with key customers, identifying areas for improvement and implementing solutions to drive loyalty and growth.
- Conduct regular business reviews to assess customer satisfaction, gather feedback, and develop tailored solutions to address emerging needs.
- Develop and manage a comprehensive customer success strategy to drive retention, expansion, and advocacy.
- Establish and track key performance indicators (KPIs) to measure customer success and satisfaction.

Required Qualifications:

- 5+ years of experience in customer success management, preferably in a SaaS or software industry.
- Proven track record of driving customer retention, expansion, and advocacy, with a strong understanding of customer journey mapping and lifecycle development.
- Exceptional communication and interpersonal skills, with the ability to build strong relationships with customers, sales teams, and other stakeholders.




- Strong analytical and problem-solving skills, with the ability to collect and analyze customer data to inform strategic decisions.
- Bachelor's degree in a related field, such as business, marketing, or computer science.
- English proficiency, with excellent written and verbal communication skills.

Technical Skills & Experience:

- Proficient in CRM systems, such as Salesforce or HubSpot.
- Experience with data analysis tools, such as Excel, Tableau, or Power BI.
- Working knowledge of marketing automation platforms and email marketing tools.
- Ability to work with cloud-based applications, such as Google Suite or Microsoft Office 365.
- Experience with customer success software, such as Gainsight or Totango.
- Strong understanding of sales processes and methodologies, including CRM management and sales forecasting.

Preferred Qualifications:

- MBA or related graduate degree.
- Experience working in a rapid-paced, dynamic environment with multiple priorities and deadlines.
- Knowledge of the software industry and trends.
- Fluency in additional languages, such as Hindi or Telugu.
- Experience with project management tools, such as Asana or Jira.

📌 Sr customer success Manager (Hyderabad)
🏢 Avi Test
📍 Hyderabad